Refund policy



Return policy - Jewelry

  All sales are final. We do not accept returns or exchanges for change of mind, wrong size or colour selection, or any other reason, except as set out below.
 

 Eligibility for defective, Damaged, or incorrect items refund

 If your item arrives damaged or broken, is defective, or is not the item you ordered, we will replace it or refund you in full. To make a claim, email Support@ghaydajewelry.com within7 days of delivery with: - Your order number - Clear photos of the item showing the damage or defect - A photo of the outer packaging  Once we review your photos, we will send a replacement or issue a full refund to your original payment method within 10 business days. You do not need to ship the item back to us, and you pay nothing. 

 European Union 14 day cooling off period 

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without giving a justification. This right applies in addition to the exception above and is not affected by it. To exercise this right, email 
support@ghaydajewelry.com within 14 days of delivery. The item must be returned unworn, unused, and in its original packaging, together with proof of purchase. Return shipping costs for cancellations under this right are paid by the customer. Once we receive and inspect the item, we will refund you to your original payment method within 10 business days. Please note that personalized or engraved items are excluded from this right, as permitted under EU consumer law.

Order cancellations


You may cancel your order within 24 hours of placing it by emailing us with the subject line "CANCEL". After that, the order is already in production or has shipped and cannot be cancelled.

always contact us for any return question at support@ghaydajewelry.com.